Fraudulent Calls, SMS, Emails and Promotional Materials
SMS/ Email (with Hyperlink)
AGBA Group# remind the public and our customers that AGBA Group would not send SMS or email messages with embedded hyperlinks directing customers to any website or mobile application to carry out transactions, or request for sensitive personal information (including login passwords and one-time-password) from customers. Few tips to bear in mind:
Please contact our Customer Hotline on (852) 3601 8000 or email us at [email protected] for any concerns or questions.
AGBA Group remind the public and our customers that if you are approached by someone who claims to be representing AGBA Group in a manner that raises any doubt or suspicion in your mind or are in doubt of any promotional materials received, please contact our Customer Hotline on (852) 3601 8000 or email us at [email protected] to verify the person’s identity. You may also check the licence status:
Unauthorized sales platforms/ unsolicited call centres
AGBA Group declares that it has no connection with the following unauthorised sales platforms / unsolicited call centres and has already reminded our business partners that it is prohibited to have any business arrangement with them directly or indirectly.
Some of the unauthorised sales platforms/ unsolicited call centres:
media platform accounts/ unsolicited call numbers
|Websites/ social media accounts/|
company/ platform/ unsolicited call centre names
OWM Designated Phone Number For Conducting Telemarketing
If you receive a call from someone who claims to be representing AGBA Group or OnePlatform Wealth Management Limited1 (‘OWM’, ‘our’) in a manner that raises any doubt or suspicion in your mind, you may contact our Customer Hotline on (852) 3601 8000 to verify the caller’s identity or check from the telephone list provided for the phone numbers that are allowed by OWM to conduct Telemarketing.
1. Insurance and MPF schemes brokerage services are provided by OnePlatform Wealth Management Limited ( respectively an Insurance Broker Company with HKIA Licence No. FB1452 and Principal Intermediary with MPF Registration No. IC000579)
2. Fund products, portfolio management services are distributed and/or rendered by OnePlatform Asset Management Limited (a licensed corporation with SFC CE No. AFQ784)
3. Money lender business (including mortgage) are provided by OnePlatform Credit Limited (Money Lenders Licence Number 1138/2023).
4. Any estate agency business exclusively in relation to properties outside Hong Kong are provided by OnePlatform International Property Limited.
5. Any other non-regulated products and/or services are provided by subsidiaries of AGBA Group Holding Limited.
6. (a) Healthcare services, with professional consultations from health monitoring to pathology analysis, are rendered by a strategic partner of AGBA Group Holding Limited, namely, HCMPS Healthcare Holdings Limited and its associated company (collectively “HCMPS”). (b) Medical services, as well as healthcare services, are rendered by Kwai Fong Medical Centre Limited (trading as Kwai Fong Medical Centre) and Laguna City Medical & Dental Centre Limited (trading as Laguna City Medical Centre) and/or any other centre(s) from time to time under HCMPS.
7. Information consultancy services and/or data processing services etc. (including but not limited to back-office management support, sales management support, sales services hotline and data management services) are rendered by a strategic partner of AGBA Group Holding Limited.
Hyperlinks to other internet sites or resources are accessed and used at your own risk.
The inclusion of hyperlinks to other sites on the Website does not imply any investigation, verification or endorsement by AGBA of the material on such sites. AGBA expressly disclaims any responsibility for the accuracy, contents, availability or omission of information or other websites hyperlink to or found on sites that link to or from the Website.